Prior to any service commencing an agreement between us and client must be made, this will include payment dates and amounts that must be fully paid and cleared for the service to be provided.
All payments must be made in full for the service to be activated if it is not already, or for set-up to take place.
In some circumstances there may be a guaranteed maximum set-up time provided by us, this is calculated from the date full payment was cleared, is not applicable to any free or discounted services and excludes national/local holidays.
Payments following the initial service payment must be paid in full and cleared to us before the invoiced due date. You will receive an invoice 15 days prior to the due date.
In the event of an invoice remaining not fully paid after the due date your account and relevant services will be suspended and then terminated after 3 days if no contact is made.
If you wish to terminate a service please ensure that you have copied all data from the provided service prior to the due date or you will be required to make payment of the due invoice to complete this process.
Payment contracts are made between a individual or a single company to us and are not transferable to another person, company or third party.
Promotional codes may be offered for some of our services, please be aware that these are limited to certain services and can be removed at any time without notification.
We offer a 7 days no question asked money back guarantee. If you want to have a refund, contact us within 7 days.
This only applies to VPSs. DirectAdmin licenses are not refunded.
All of our web services come with an IP address, such an IP address is dedicated to your self.
You have no ownership right to these specific IP addresses and will always remain the sole property of Evixo.
You must not run any services that would cause a specific or range of IP addresses to become what is considered dirty, not-clean, black listed or spam. If you do so then the service will be suspended. We will also try to ensure that all IP’s provided are “clean” although this is not guaranteed.
All services are unmanaged unless expressly stated otherwise.
Should you no longer have access to your client area or registered email address you will require to email us at [email protected] and we will request copies of your identity before access will be granted. Access will only be granted to the registered owner.
In the event a charge back is initiated for any invoice(s) the related service(s) under the clients account will be instantly suspended with no warning and then shortly terminated if no contact is made.
We request our clients to kindly contact us at [email protected] before filing a chargeback.
Unless stated, we do not create backups of your data and you should make these your self. You can contact Evixo on how to make backups of your data for the specific service.
We hold no responsibility to loosing user data or settings on our services.
The client agrees that the allocated bandwidth per month will not be exceeded, in the case the bandwidth limit is passed we will charge € 0.80 per 10 GB over.
At our own digression we may also suspend the service or place on a limited service with no warning. Bandwidth overage will be billed each week and instantly removed from any account credit.
The services provided by Evixo may be used only for lawful purposes. The following content constitutes violation of our Acceptible Usage but is not limited to:
1. Illegal / Child Porn
3. Web Forgery
4. Harassment and Offensive Material
4. Terrorist Activities
5. Disk IO intensive scripts.
6. Hacking and Malicious Activity
7. SPAM (Unsoliticated Email)
8. Public Virus Distribution
The client will be given a set quota for bandwidth per registered service, it is his/her responsibility to assume that this bandwidth will be used evenly over the account’s period, however clients may be allowed to burst for short periods of time as long as this does not effect any other network users. Rate limits may be implemented without the clients knowledge to control bandwidth resources.
Any other shared resources are also limited to a fair usage policy where other clients should never be effected by a single clients usage of these resources. This includes but is not limited to disk IO and LAN traffic.
The customer is solely responsible for the content stored he/she stores or makes accessible using our network .For no reason should Evixo will be held responsible for the content hosted or stored by its customers.
We reserve the right to suspend or terminate any service and/or to remove content in order to investigate suspected violations of these terms.
We reserve the right to modify this agreement as needed without notice, and you agree that by creating, using, or otherwise engaging in business with Evixo, that you have fully read, fully understand and agree to these Terms and Conditions.